Question 1

How much does delivery cost?

Accepted Answer

We charge a flat delivery fee of $4.95 per delivery.  However we offer Free Delivery for Seniors & folks who are immunocompromised.  We also waive the delivery fee for any order over $95.

Question 2

Where and when do you deliver?

Accepted Answer

On the day of your delivery we will send an email and/or text link when we begin delivering in your region.  Using this link you can track your order in real-time with approximately 30 mins - 1 hr ahead of a delivery time.  Due to the nature of our delivery routes optimized by electric car and cargo bike we do not guarantee exact delivery times:

We deliver

Please note we deliver 4 days a week in West Hamilton (Stretching from Westdale to James St. and from Main St. to the Escarpment).

Tuesdays
Downtown 1-5pm
West Hamilton 1-5pm.
Aldershot 1-5pm

Wednesdays: 
East Hamilton: 1-3pm
Dundurn Market Area 2-5pm.
Thursdays:
Burlington & Waterdown: 11-2pm
Dundas: 1-4pm

Friday:
Ancaster: 11-2pm.
Hamilton Mountain: 11-3pm
West Hamilton 2-5pm.

Question 3

Where will you put my groceries?

Accepted Answer

We will put your groceries at your front door unless otherwise stated.  Please let us know of any specific directions in the “Delivery Notes” section on the Sign-Up Page.

We will leave your order in our re-usable market tote and ice packs in it so your order stays nice and fresh.  Just leave your market tote and ice packs outside on your next scheduled delivery for us to collect it.

Question 4

What should I do with my delivery tote box?

Accepted Answer

We reuse as much as possible.  Please leave out your tote boxes and reusable materials like ice packs & fruit baskets from week to week so we can wash them and get them back in circulation.  On the day of your next delivery, just leave your tote outside where we normally deliver and we will swap the old for the new!

Please note, we do track our branded tote boxes and require that you leave them out for us to pick up.  We will always work flexibly with you to get our totes back.  However, if a tote box is lost or not returned, a $7.00 fee will be added to your account balance to reimburse the cost of the branded tote.

Question 5

There's been a mistake with my order. What now?

Accepted Answer

Mistakes on orders are rare, but they can happen.  Don't worry!  We are here to fix it and fast.  If you encounter any issue with your order; (missing / damaged item, expired / poor quality product, etc.) please let us know so we may correct it ASAP.

Call or Email us:
Mrktbox Delivery contact number:  (289) - 492 - 2667 ext. 2 
Email: info@mrktbox.com (info@mrktbox.com)

Question 6

Can I skip a week from my regular order schedule?

Accepted Answer

Yes!

If you’re headed out of town or for any reason want to skip your regular delivery, simply let us know by clicking the 'Skip Delivery' button on the 'Upcoming Deliveries' page.  This feature will only skip that specified week’s delivery, so if you want to opt for an extended hold, we suggest visiting the "Delivery Hold" tab in your account settings. Here you can schedule a hold on all deliveries for any extended period of time.

Question 7

Do I need to order food with my alcohol order?

Accepted Answer

Yes you do!  According to AGCO rules, all orders containing alcohol must be accompanied with food.  If your delivery order happens to only have alcohol, we will automatically add our Market Made popcorn to your order for $1.99.  You can see this product here.(https://www.mrktbox.com/product/organic-popcorn-snack-40g)  Note, any single food item may be added, such as a lemon or lime! 🍹

Question 8

Do I need to be home and show ID for an order that includes Alcohol?

Accepted Answer

Yes you do.  Asking for ID is on a case by case basis and at the discretion of our Drivers (based on their Smart Serve Training).  You do need to be home, however we always strive for a contact free delivery and just a simple recognition through a glass window or door will work!